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Return Policy

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Refund Policy

At PerySmith, we will always try our best to make sure all our customers enjoy our product and satisfy with their purchase. We would be regret very much if you wish to cancel your order. There are a number of rules when you would like to request cancellation of orders.
Refund Policy applies for all order purchase from our website. ALL Sales/Bundle/Promotional Items are not eligible for a refund/exchange. To initiate a refund or exchange, please contact our customer service team at enquiry@perysmith.com

You have to fulfill these condition only to be eligible for refund:
  1. Product must be in its original condition with its original packaging
  2. Products are not used,
  3. PerySmith does not accept return for Sales/Bundles/Promotional Items

PerySmith holds the right to approve or reject and this depends on a case by case basis.

You can return your merchandize products at any of our own retail stores below:

RETURN POLICY

All products purchased at PerySmith website in Malaysia cannot be returned or exchanged under these Terms. Exceptions for exchange will be allowed for defective or damaged products only. If you believe that your product is defective, please call/whatsapp Perysmith Customer Service at (+60) 03-90783028 or email us at enquiry@perysmith.com. If PerySmith determines, in its sole discretion, that the product is defective, you will be eligible to exchange your product. PerySmith reserves the right to test your defective products.

Returns of defective products are subjected to the following terms and conditions:

  • Please test item functionality on its own upon receival/delivery of product within 14 days. This means plugging in the product to test if the product is able to function. Testing by usage of product will null the return & exchange.
  • Item must be in its original purchase condition – packaging and product must be in its original condition, unused, unmarked and not defaced in any manner.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
  • Return shipping fee will be borne by the customer.

Please note that this return policy only applies to Products purchased via the Website, excluding any Products which are stated to be non-returnable/non-refundable on the Website (e.g. personalized products). We are unable to accept any online returns for products purchased at a Perysmith Offline Store or through any of our online or offline retail partners.

For any return queries, you may contact our friendly customer service team at enquiry@perysmith.com.

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